Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
To start a return, you can contact us at info@hdfilters.us. Please note that returns will need to be sent to the following address: 1700 Northpark Dr. Ste D Kingwood, TX 77339 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@hdfilters.us. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as useb products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@hdfilters.us.

At HD Filters, we work hard to get your order to you as quickly and cost-effectively as possible.

Processing Time

  • All in-stock items ship within 24 hours (Monday–Friday) after payment confirmation.
  • Special-order items will require additional lead time, which will be communicated to you before processing.

Shipping Methods & Carriers

  • We primarily ship via UPS for reliable, trackable delivery.
  • Tracking information will be emailed to you as soon as your order ships.

Shipping Rates

  • Shipping costs are calculated at checkout based on package weight, dimensions, and destination.
  • We do not inflate shipping prices — you pay only what the carrier charges.

Shipping Locations

  • We currently ship within the United States and Canada.
  • Orders outside these regions require a U.S. or Canadian ship-to address.

Large Orders

  • For large or bulk orders, we can arrange factory-direct LTL freight for the fastest delivery and best rates.

Delivery Times

  • U.S. orders typically arrive within 3–5 business days after shipping.
  • Canadian orders may take slightly longer due to customs clearance.

Order Issues

  • Please inspect your order upon arrival and contact us immediately if there are any issues with missing or damaged items.
  • If you experience delays or tracking issues, our support team is here to help.